“The art of creating the corresponding master service contract is to understand which concepts are most important, given the relationship the MSP will probably have with its clients,” advises Fafinski. Another important aspect is the limitation of liability. You want to make sure that your agreements contain the extent of an MSP`s financial obligations in the event of an incident. Typically, this amount is determined by the size and extent of the customer relationship and can be reduced by all insurance payments covering losses. These clauses are just some of the common key clauses to be included in an ASM. It is important, in the architecture of such an agreement, to ensure that not only the services provided are covered, but also that the risks incurred by the MSP are properly taken into account. This list, while scratching the surface of what needs to be included in a service management agreement, provides a solid foundation for MSAs who satisfy customers and set up your business. If you prefer a simple Jane`s managed services agreement that contains only the terms and conditions of sale, be sure to cover all the additional details described above in an addendum. When an MSP makes subcontractors for one of its services, the managerial services contract should also indicate what customer information may be disclosed to it. While each company is careful in protecting important information, some customers may be required by law to ensure that stored data is kept safely.
For example, hipa medical offices are required to protect patient information and any company that manages credit cards electronically must stick to the PCI-DSS. If your agreement is behind your offers or business requirements in terms of customer service offerings, contractual language and payment terms, it`s time to update them. The design language in this article provides additional protection for MSPs and the ability to be preventative when a customer requests changes to the service or billing while ensuring that their business is protected. All of these sections of the master service contract are intended to give all partners a fair and clear understanding of all the components of the relationship. If so, you`ll probably have designs to add or expand your managerial service offerings and record recurring revenues, either soon or on the road. If so, your Management Services Agreement (MSA) will be your most important transformation tool.